Refund policy

Last updated: September 2, 2026

At Geduss, we want you to feel confident trying Geduss Arnica Miracle Balm. If you are not satisfied with an eligible order, contact us within 90 calendar days after delivery and we will review your request under this policy.

1. How to start a request

Email support@geduss.store with your order number and the email address used for the order. For an item that arrived damaged, defective, or incorrect, include clear photos so we can resolve the issue quickly.

2. Return instructions

Eligible items must be returned. After your request is reviewed, send the item to the return address below. Do not send returned products to our Colorado mailing address.

Return address:
616 Cane Island Pkwy Ste 200, Katy, TX 77494

3. Shipping, fees, and non-returnable charges

We do not charge a restocking fee. Geduss covers return shipping for damaged, defective, or incorrect items. For other eligible returns, the customer is responsible for return shipping. Original outbound shipping charges for orders that have already shipped are non-refundable. Shipping Protection is non-refundable once coverage has become effective; if an order is cancelled before processing, Shipping Protection may be refunded with that order.

4. Refund timing and method

Approved refunds are issued to the original payment method. After approval, allow 5-10 business days for your financial institution to post the refund.

5. Subscription orders

The same 90-day return and refund window applies to eligible first subscription orders and eligible recurring subscription orders. Cancelling a subscription prevents future renewal charges but does not by itself refund an order that has already been processed or shipped.

6. Contact us

Email: support@geduss.store
Phone: +1 213-298-1244
Mailing address: 6991 S Garrison St, Littleton, CO 80128, United States